Senior Pre Sales Engineer (Vietnam)

About Phoenix DX

PhoenixDX is a digital transformation and software delivery partner helping organisations achieve meaningful business outcomes through modern platforms, structured delivery and trusted advisory capability. We combine consulting, architecture and engineering excellence to move customers from idea to measurable value with clarity and confidence.

What you will do...

The Senior Pre-Sales Engineer is a senior client-facing role responsible for shaping, qualifying and securing new business opportunities through strong technical credibility, demonstration, solution design and commercial alignment.

This role bridges sales and delivery by translating client needs into compelling, practical and scalable solutions. It leverages deep pre-sales and technical experience to support opportunity conversion, strengthen client confidence and improve win rates.

The position plays a critical role in driving PhoenixDX’s growth by ensuring technical excellence with commercial awareness in the pre-sales lifecycle.

Key Responsibilities

1. Pre-Sales and Solution Engineering

• Understand customer business models, operating environments and transformation objectives.
• Identify business pain points and align proposed solutions to measurable outcomes.
• Translate technical capabilities into business value and operational improvements.
• Support customers in defining realistic technology and solution transformation roadmaps.
• Understand procurement models, governance structures and decision-making processes in enterprise organisations.
• Navigate public sector considerations such as compliance, risk management, accessibility and governance.
• Contribute to solution positioning that aligns with executive priorities and organisational strategy.
• Assist sales teams in qualifying opportunities based on strategic fit and business value.
• Produce compelling technical proposals, solution narratives and supporting artefacts.
• Present solutions to client stakeholders, including technical and executive audiences.

2. Commercial & Deal Support

• Contribute to deal strategy, solution positioning and pricing alignment.
• Balance technical excellence with commercial viability and delivery realism.
• Identify risks, assumptions and dependencies within proposed solutions (when supporting the role of the Solution Delivery Consultant)
• Support contract discussions where technical clarity is required.

3. Technical Advisory in Sales Context

• Act as a trusted advisor to clients during early engagement stages.
• Guide technology strategy, architecture options and delivery approaches.
• Strengthen client confidence through clear, pragmatic and outcome-focused options analysis and recommendations.

4. Technical Depth and Solution Architecture

• Design high-level solution architectures aligned to customer requirements.
• Identify the appropriate technology stack, skillset and internal technical specialist support needed for pre-sales activities.
• Validate technical feasibility and delivery assumptions.
• Facilitate technical discovery and requirements clarification.
• Understand integration strategies, security considerations and scalability requirements.
• Support architecture discussions with enterprise and solution architects.
• Identify technical risks and mitigation strategies.
• Ensure proposed solutions align with delivery best practices and maintainability standards.
• Collaborate closely with Solution Delivery Consultants and Technical Advisory teams during pre-sales activities.

5. Demo, Presentation and Communication Skills

• Deliver compelling product, platform and solution demonstrations.
• Tailor demonstrations to customer-specific business challenges and use cases.
• Identify technical specialisation dependencies and engage internal the related PhoenixDX specialists to support demonstration preparation and delivery where needed.
• Present technical concepts clearly to both technical and non-technical audiences.
• Facilitate workshops, whiteboarding sessions and executive presentations.
• Support RFP presentations, proposal walkthroughs and bid defence sessions.
• Create structured presentation materials and demonstration narratives.
• Handle objections, technical questions and stakeholder concerns confidently.
• Represent the organisation professionally in customer-facing engagements.
• Produce structured and concise documentation including proposals, solution summaries and technical responses.
• Support collaborative decision-making during opportunity shaping.
• Escalate risks, assumptions and concerns early and constructively.
• Maintain transparency and professionalism in all customer interactions.

5. Customer Knowledge and Relationship Management

• Build trusted relationships with technical and business stakeholders.
• Understand customer organisational structure, priorities and stakeholder dynamics.
• Anticipate customer concerns and proactively address risks or uncertainties.
• Maintain credibility through honesty, professionalism and technical competence.
• Contribute to customer success beyond initial sales opportunities.

6. Collaboration with Delivery

• Ensure smooth transition from pre-sales to delivery through clear documentation and knowledge transfer.
• Align proposed solutions with delivery capability and capacity.
• Work closely with delivery leaders to ensure feasibility and quality.

7. Capability & Continuous Improvement

• Maintain strong understanding of company service offerings and delivery methodologies.
• Understand strengths, limitations and positioning of supported platforms and technologies.
• Stay informed on market trends, competitor positioning and emerging technologies.
• Help customers understand the value proposition of modern software delivery approaches.
• Position consulting, discovery, architecture and delivery services appropriately.
• Support internal enablement and knowledge sharing across teams.
• Contribute to reusable solution patterns, accelerators and pre-sales assets.

Who you are...

• Significant experience as a Solution Architect, Technical Lead or similar senior role.
• Strong client-facing and pre-sales experience (or demonstrated capability to transition into it).
• Deep understanding of architecture, systems integration and delivery models.
• Strong commercial awareness and ability to balance solution quality with cost considerations.
• Excellent communication, presentation and stakeholder management skills.
• Experience working in consulting or professional services environments.