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DevOps Support Engineer (Western AU)

Australia

About Octopus Deploy:

At Octopus, we have one aspiration: to be the standard for software delivery. We get there by building a product practitioners love and choose to use because it makes their lives easier and their products better.

That means we succeed when our customers succeed, whatever your role. We want customers to use Octopus because it adds real value to their business, and we want you to join (and stay) because it’s a rewarding place to work.

We’ve been remote-first since 2015, and we work with an uncommon level of transparency. It’s important to us that our leaders answer the tough questions at all-hands and in 1:1s. Our public handbook shows how we work. We pay people doing the same work with the same skill equally.

Everything we do is designed for remote, from interviews to onboarding to day-to-day operations. We leave job titles at the door, so ideas are judged on merit rather than seniority, and we have well-defined career pathways so you can see how to grow.

​​About the role:

Our support team works at the sharp end of CI/CD. Customers come to us with production problems: broken Tentacle connections, Kubernetes clusters that won't run deployments, permission configurations that don't behave the way they expect. You'll dig into those problems, build reproductions in real environments, and help people get unstuck.

This isn't a script-following role. You need hands-on DevOps experience to troubleshoot complex, multi-cloud environments, and the communication skills to explain what you find to both engineers and non-technical stakeholders. You'll also bring what you learn back to the product team. Your work directly shapes what Octopus fixes and builds next

To help our teams work together effectively, this remote position requires you to be located in Western Australia with unrestricted rights to work. This role is classified as a L2 role.

What you’ll do:

  • Help customers with questions and problems via email, Slack, and other channels.
  • Build CI/CD pipelines to replicate customer issues.
  • Use IaC and CaC to spin up and tear down test environments quickly.
  • Write how-tos, docs, KB articles and blog posts that help customers and the support team solve problems.
  • Pair with teammates, review each other's responses, and share what you learn.
  • Get involved in designing new features and changes: suggestions that cut support load get prioritized, and anything that turns up in the queue more than a couple of times gets fixed.
  • Help build and grow our support team as the business grows. If you've got ideas to make the job easier or the customer experience better, we want to hear them.

Your background:

  • Has 2-3 years of experience with CI/CD pipelines and IaC tools like Terraform, Pulumi, or OpenTofu.
  • Has 2-3 years of experience with Google Cloud, AWS, or Azure, and knows Windows and *nix well.
  • Has 2-3 years of hands-on experience with containers and GitOps tooling (Kubernetes, ArgoCD, Flux), ideally in production.
  • Likes solving problems and is curious about technology and how AI tools like GitHub Copilot and Claude change the way support teams work.
  • Has studied IT or provided customer support for a software or IT product, and cares that customers are happy with the outcome, not just that the ticket is closed.

Background bonus points:

  • Have programming knowledge (any language) and database experience, which we value highly.
  • Have experience in complex, highly integrated enterprise environments.
  • Communicate well and can share examples of your work, such as blog posts or documentation.

Interview process:

Below is the interview process you can expect for this role. We know interviewing can seem daunting, but rest assured we designed our interview process to move quickly while still getting you all the information you need.
 
👋🏼Initial chat [30 min]
Talent acquisition screen: Meet with your Talent Acquisition team and get a feel for what it would be like to be an Octonaut!
 
🧑‍💻Hiring manager chat [45–60 min]
Hiring manager chat: Designated time to chat with the hiring manager. This is a great opportunity to get to know each other. You should expect the hiring manager to ask questions about your professional background and goals. We welcome any questions you may have for us!
 
📥 Practical Assignment [45-60 min]
Our TA team will email you a practical assignment for you to complete prior to advancing to next steps. This assignment will allow you to understand from a practical level what the day-to-day of this role may look like and what you should expect in this role.
 
🤝Peer chat [Optional-30 min]
An optional step with designated time to speak with a peer who is (or recently was) in the role you’re interviewing for. This is your chance to hear directly from someone on the front lines about the day-to-day responsibilities, challenges, and strategies for success. This is an entirely optional step, but is a great opportunity to learn more about the role and the team culture.
 
🎉Panel interview [60–90 min]
In this final round call, you meet cross-functional team members. You can expect a mix of leaders and individual contributors to join the chat. During this call we will also discuss your practical assignment and cover any questions that the team may want to follow up on. By the end of this call, you should have a great idea of what it’s like to work at Octopus. We should also have a great idea of what it would be like to have you on the team! We’ll ask any final questions and encourage you to do the same.
 

Compensation:

Level 2 + stock options

Maturing Comp= $100,000 AUD

Performing Comp= $110,000 AUD

Our public employee handbook is the best place to learn more about life at Octopus. It includes our values, how we structure teams, career progression, leave and benefits, and much more. 

Octopus has an internally open and transparent system for compensation. Any Octonaut can view the compensation for any role at any level. This ensures people doing the same work with the same skill get paid the same. Benefits include a minimum of 25 days annual leave, up to 10 days of paid sick and carers leave, 12 weeks of fully paid parental leave with flexible return options, generous health care including dental and vision for US based candidates, 401K matching/pension contributions depending on your location, and stock options. Learn more.

If you're enthusiastic about this position, even if you don’t meet all the criteria above, we wholeheartedly encourage you to submit your application. Our talent team is in-house, and we recognize that every individual brings something unique. We take the time to review every application and consider how you might add to the team. 

We know your time is precious. If you apply, we promise to update you at least once per week about the status of your application and to give you clear expectations for each step in the journey.

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