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Technical Account Manager

United Kingdom

About Octopus Deploy:

Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. Over 4,000 organizations globally –  including Ubisoft, Xero, Stack Overflow, NASA, and Disney – rely on our Continuous Delivery, GitOps, and release orchestration solutions. 

Founded in Australia in 2012, our team of over 300 Octonauts now spans the globe. We combine high growth and big ambitions with a sustainable, balanced working environment. Our revenue has grown consistently between 20–50% every year for the past 9 years, and we’ve been profitable for 10 out of the past 12 years. Octopus now provides the industry's most comprehensive Continuous Delivery solution for organizations operating at scale. 

We’ve been remote-first since 2015 and work with an uncommon level of transparency. You can read our public handbook to learn how we work. We have a transparent approach to compensation that ensures people doing the same work with the same skill get paid the same, with well-defined career pathways. We foster a supportive, collaborative, and high-trust environment. We leave our job titles at the door and focus on doing what’s best for our customers and team. Our leaders never shy away from answering the tough questions at our all-hands calls or in 1:1s. We conduct interviews and onboarding virtually as part of being a remote-first company.

About the role:

If you're an engineer who has a passion for helping teams succeed, this role was written for you. You'll bring deep knowledge of Kubernetes and GitOps to some of the world's most complex deployment environments, working as a trusted partner to the engineers and leaders who rely on Octopus every day.

As a Technical Account Manager at Octopus, you'll turn that expertise into real outcomes at the enterprise level: a blend of technical problem-solving and long-term customer advocacy. One day, you might deliver a workshop on GitOps best practices, the next, help a Platform Engineer tweak a Helm chart for one of their teams, and then move on to advising the best implementation to scale their Argo applications across regions.

To help our teams work together effectively, this remote position requires you to be located and authorized to work within the UK.

 

What you’ll do:

Customer Success & Advocacy

  • Own the technical relationship with our most strategic enterprise accounts.
  • Build real relationships with engineering teams, from DevOps to CTO level.
  • Spot opportunities to deepen Octopus adoption, and champion customer needs internally.

Technical work

  • Guide customers through Kubernetes and GitOps architecture decisions.
  • Run technical health checks, lead workshops, and troubleshoot complex deployment issues.
  • Work with our OSS team on Argo best practices and improvements.

Strategic Partnership

  • Connect technical recommendations to customer business goals.
  • Work with sales on expansions and renewals.
  • Be the customer’s voice in product planning.

Your background:

  • Hands-on Kubernetes experience with the ability to troubleshoot deployments, configure networking, and advise on security best practices.
  • Proven GitOps implementation experience using tools like ArgoCD, Flux, or similar, with a track record of helping teams adopt these practices successfully.
  • Experience with Octopus Deploy or similar deployment automation tools.
  • Certifications in Kubernetes (CKA, CKAD) or cloud platforms are ideal.
  • 2+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, or Customer Success Engineering.
  • Background in software development or system administration is a bonus.
  • Demonstrable problem-solving skills where you've diagnosed complex technical issues and guided customers to resolution.
  • Excellent written and verbal communication with the ability to create technical documentation, runbooks, and customer-facing materials.
  • Self-directed work style with proven ability to manage multiple customer relationships simultaneously while maintaining high service standards.
  • Continuous learning mindset with examples of how you stay current with rapidly evolving DevOps tooling and practices.

Interview process:

Below is the interview process you can expect for this role. We know interviewing can seem daunting, but rest assured we designed our interview process to move quickly while still getting you all the information you need.
 
👋🏼Initial chat [30 min]
Talent acquisition screen: Meet with your Talent Acquisition team and get a feel for what it would be like to be an Octonaut!
 
🧑‍💻 Hiring Manager chat [45–60 min]
Hiring manager chat: Meet the hiring manager. This is a great opportunity to get to know each other. You should expect the hiring manager to ask questions about your professional background and goals. We welcome any questions you may have for us!
 
👥Team Member Technical chat [45–60 min]
Team member technical chat: Meet your SE peers and revenue partners.  We’ll discuss your technical talents and your experience working with customers.  By the end of this call, you should have a great idea of what it’s like to work at Octopus, and we should also have a great idea of what it would be like to have you on the team!
 
 💻 Technical Panel presentation [60-90 min]
Final round chat: In this final round call, you meet cross-functional team members. You can expect a mix of leaders and individual contributors to join the chat. Show off your demo and presentation skills.  Prepare and present a technical demo and discussion that highlights the value of how a technical solution solves a problem.  We will give you some guidance on scenarios and expectations. By the end of this call, you should have a great idea of what it’s like to work at Octopus. We should also have a great idea of what it would be like to have you on the team! We’ll ask any final questions and encourage you to do the same.

Compensation:

Level 3:

Maturing- £125,000 (+variable; OTE £126,000)

Performing- £130,000 (+ variable; OTE £136,000)

 

 

Our public employee handbook is the best place to learn more about life at Octopus. It includes our values, how we structure teams, career progression, leave and benefits, and much more. 

Octopus has an internally open and transparent system for compensation. Any Octonaut can view the compensation for any role at any level. This ensures people doing the same work with the same skill get paid the same. Benefits include a minimum of 25 days annual leave, up to 10 days of paid sick and carers leave, 12 weeks of fully paid parental leave with flexible return options, generous health care including dental and vision for US based candidates, 401K matching/pension contributions depending on your location, and stock options. Learn more.

If you're enthusiastic about this position, even if you don’t meet all the criteria above, we wholeheartedly encourage you to submit your application. Our talent team is in-house, and we recognize that every individual brings something unique. We take the time to review every application and consider how you might add to the team. 

We know your time is precious. If you apply, we promise to update you at least once per week about the status of your application and to give you clear expectations for each step in the journey.

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