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Technical Program Manager

Sydney, Melbourne, Brisbane

About the Company

 

At Future Secure AI, we're building something genuinely new — and we're looking for people bold enough to build it with us. We work at the frontier of AI, tackling big, real-world problems for global enterprises across multiple industries, armed with state-of-the-art technology and a culture that prizes courage, rigor, and relentless curiosity. Our BRAVER values aren't just words on a wall — they describe the kind of people we are and the standard we hold ourselves to every day. Our leadership team is entrepreneurial, experienced, and accessible, with an open-door policy that means you'll never be just a number here. We invest seriously in your growth because we know our success depends on yours. If you're ready to work alongside some of the brightest minds in the industry, push into uncharted territory, and do work that genuinely matters, Future Secure AI is the place for you.

About the Role

The purpose of this role is to orchestrate delivery across multiple production line pods on one or more customer accounts, aligning dependencies, timelines and priorities to keep a shared program on track. Acting as a Way of Working coach at scale, the Delivery Program Manager drives consistent practices, surfaces cross-use case risks, and removes systemic impediments so milestone commitments are met across every use case. 

Key Responsibilities 

 You will be responsible for specific tasks and outcomes, including but not limited to: 

Planning & Release Management 

  • Own the Cross-Use Case Release Plan for the production line(s): one living plan, updated weekly, with each use case's Design Review, Build, UAT and go-live and all dependencies on a single timeline. 
  • Sequence releases across a multi-quarter horizon spanning every use case on the account, including those not yet scoped, through to Hypercare. 

Delivery Accountability, RAID & Escalation 

  • Own the production line-wide RAID picture, maintaining the risk register and Dependency Log across every active use case and driving resolution to closure. 
  • Be the point of contact for use case team challenges, receive escalations from Build Leads and Engagement Leads, and escalate to the APAC Delivery Leader where required. 

Dependency & Capacity Management 

  • Spot where use cases compete for the same resource, platform support, customer attention or milestone; coach pods to resolve, and escalate unresolved conflicts to the Engagement Lead and Build Lead with impact and a priority recommendation. 
  • Own Capacity Mapping: a live view of who is allocated where and at what percentage across every use case, flagging over-allocation before a pod misses a commitment, with the Resource Manager and Operations Lead. 

Quality, Metrics & Reporting 

  • Monitor Jira quality metrics per use case (defect rate, UAT pass rate, test coverage, production incidents), raising issues early when AI Co-Worker quality may be at risk. 
  • Produce one consistent read on account delivery health (milestones, dependencies, capacity, quality) for the Build Lead, Engagement Lead and AI Engineering Lead. 

Ceremonies, Coaching & Way of Working 

  • Own the cross-use case ceremony set (weekly Scrum of Scrums, Sprint Health Reviews, Cross-Use Case Retrospectives with the Build Lead, and the Monthly Portfolio Review), observing pod ceremonies on rotation to coach. 
  • Foster the FSAI Way of Working, delivery standards, Jira hygiene and a solution-first mindset across pods, carrying what works in one pod across to the others. 

Authority, Tools & Environments 

  • Hold named build-RACI accountability (Accountable for Build Readiness, Responsible for Platform Deployment Coordination) and own prioritization and sequencing when use cases compete. 
  • Own the subscription's artefacts (Release Plan, Capacity Map, Quality Scorecard, Dependency Log, Portfolio Hypercare Report), set up Jira and pod access, and coordinate UAT environments and the cross-use case go-live checklist. 

Relationships 

  • Internal: Manage up and out to delivery leadership, Engagement Leads and Executive Directors; hold a trusted partnership with the Engagement Lead and flag resourcing risk early enough to act with the customer. 
  • External: Represent delivery health to customer sponsors and stakeholders, keeping the relationship focused on the account. 

 Key Requirements: 

  • Demonstrated experience coordinating delivery across multiple concurrent Agile teams, ideally in a scaled or program environment 
  • Strong Agile delivery background (Scrum Master, RTE or Delivery Lead) with a record of coaching teams to predictable velocity 
  • Proven ability to own release planning, cross-team dependency management and portfolio capacity planning 
  • Able to hold accountability and influence without direct line authority, across peers, leads and executives 
  • Confident managing up and out to senior stakeholders, sponsors and program governance 
  • Advanced user of Jira and Confluence, with strong reporting and delivery-tooling hygiene 
  • A systems thinker who operates one level up, spotting cross-use case patterns before they surprise the account; AI, software or technology delivery experience preferred 

 

About Future Secure AI 

 Future Secure AI is a tech startup that is jointly developed with one of the world's largest financial institutions. Operating as an agile startup with deep relationships at C-suite with large global enterprises, we believe humans and AI Co-Workers will work together and give everyone the ability to get 10x performance. We are growing (rapidly) and we our people form the heart and soul of our business. Join us on the journey of transforming the world of work with the most leading edge AI. 

Our Purpose 

 We believe humans and AI Co-Workers will work together and give everyone the ability to get 10x performance. 

Our Values 

Customer-first  

We win customers through exceptional service, products and experiences. 

Human-forward  

We are empathetic and celebrate connecting teams and ideas through diversity and inclusion.

Unstoppable   

We are deeply devoted and relentless at innovating and unlocking world-class AI-enabled solutions. 

 

 

Disclaimer: We do not wish to be contacted by recruitment agencies. Our hiring process is managed in-house and the best way for candidates to express interest is by applying with your resume through our company website.

Future Secure AI Privacy Policy

At Future Secure AI, we are committed to protecting your privacy and adhering to the principles of the General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Our Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit our website at www.futuresecure.ai (the "Website") and use our services. 

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